To process an exchange, contact us via e-mail or call our Customer Service Department at 1-800-852-5288. You will be asked to return your existing item(s) for a credit and we will place a new order for the correct item. You will be required to pay shipping and handling on the return and we will ship your new item without additional shipping and handling charges.
You'll know straight away if your discount qualifies because it will be displayed in the payment summary.
Please note that only one Promotional Discount code per order will be accepted.
At our warehouse, tracking numbers are assigned to packages almost immediately and emailed to you along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Orders placed online will be shipped via UPS or USPS. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).
How can I check where my order is?
The status of your order is easy to find.
If would like to return or exchange any items purchased from this site, contact us via e-mail or call our Customer Service Department at 1-800-852-5288 to get your Return Authorization number (RA#).
Customers must pay return shipping charges. We will ship exchanges to you at our expense if you're in the U.S. Customers outside of the U.S. are responsible for all shipping charges, duty, and taxes, including returns and exchanges. We recommend that you insure your package for its value.
If you're returning an item to us, please make sure that you include your contact information in the package - trust us, it makes it mighty hard to find if you forget! On the original packing slip that was sent with your order, write your full name, the return address, daytime telephone number and/or email address along with the RA# you were given when you contacted Customer Service. A brief explanation of the reason for the return and what outcome you are looking for - refund, replace or repair - is also handy. Please send returns and exchanges to:
Kakadu Traders Australia Inc
Attn: Returns Department
8100 NE St Johns Rd, Ste E108
Vancouver, WA 98665 USA
Please note: If you want to return an item purchased from a Kakadu dealer or another website selling Kakadu product you will have to contact them directly. We only refund the purchase price of items purchased directly from our website.
I got my order but an item is damaged/defective what do I do?
It doesn't happen very often but if you receive a damaged or defective item, contact us via e-mail or call our Customer Service Department at 1-800-852-5288 at once. Have your order number and item number from your original confirmation e-mail that we sent you ready so we can do our best to replace the item promptly. We will issue you with a Return Authorization number (RA#) or you to include when you ship the package to us.
From overshirts to fitted ones, from hunting jackets to fishing vests, from Men's garments to Women's, Kakadu makes products for a variety of functions so its near impossible to have a single size chart for all garments. The following is a guide based on body measurements and will help you to determine which Kakadu size will best fit you.
|CHEST||34" - 37"||36" - 39"||38" - 41"||39¾" - 43"||41¾" - 45"||43¾" - 41½"||46½" - 51"|
|HEIGHT||4'8" - 5'25"||5'1" - 5'5"||5'3" - 5'8"||5'6" - 6'||5'8" - 6'25"||6' - 6'3"||6' - 6'4"|