FAQ

Have a question? Select from the list below for a quick answer!

SIZING
ORDERS
 PAYMENT
 SHIPPING
 RETURNS


Sizing

I've looked at the sizing chart, but I'm still not sure what size to order. What should I do if I think I'm between sizes?

People come in all shapes and sizes - thats's what makes us all uniquie! But, if after looking at the sizing chart you're still unsure what size you are, please feel free to email our office at info@kakaduaustralia.com - otherwise we recommend the following:

  • For vests, jackets and coats, the best thing to do get the next size up. As these items are designed to be worn over other clothes, slightly bigger means that you can layer up and still be comfortable. It also guarantees a full range of motion which is really what you want!
  • For shirts, follow our size charts as best as you can - more than likely your concern will be focused on sleeve length vs chest and really this is your call. For over shirts we recommend that you choose based on chest size and for regular shirts, your best bet is to follow sleeve length - that is unless your looking at a short sleeve shirt!
  • For pants, it is definitely to do with waist size. Choose the size that goes around your middle - if the leg length is too long it is easy to get it taken up, if the leg length is too short then your best bet would be to get the next size up.
  • Hats - definitely better to go a bit larger if you're feeling unsure. It is easy to add a little extra padding than stretching a hat out! 


Ordering 

Will I get an order confirmation?

Of course! As soon as you place an order, you will receive an email to the address you entered confirming your purchase.

Will I get tracking information for my order?

It usually takes one business day to process and pack your order, once it leaves the warehouse you will receive an email with a tracking number (if sent via UPS) or confirmation of shipping (if sent via USPS) so that you can look out for your gear.

How do I know if what I ordered is in stock?

We do our best to make sure that the stock is up to date on the website, however occasionally there are maybe some inaccuracies. If an item that you order is out of stock then we will notify you as soon as we process the order.

Will I be charged Sales Tax?
 
Sales tax is charged on orders shipped to Washington. 

What if I order a few things and one of them is on backorder?

If an item is on backorder, we will contact you as soon as we process the order so that you can decide what you would like to do - but no matter what, you will not be charged until the goods are shipped.

Oops, I just placed my order but I want to change or cancel it?

If you have already completed the checkout process and clicked "Place Order", you wont be able to make any online changes to your order. To change or cancel your order prior to shipment, you must call Customer Service at 1-800-852-5288 straight away as most orders process quickly and can enter the shipping process within minutes. Unfortunately if your order has already entered the shipping process, it cannot be changed or canceled.

To process an exchange, contact us via e-mail or call our Customer Service Department at 1-800-852-5288. You will be asked to return your existing item(s) for a credit and place a new order for the correct item.




Payment Options

What payment methods do you accept?

We accept all major credit cards and Paypal. If you would prefer to pay by other methods, please contact out office on 1-800-852-5288.

I have a Promo code. Where do I enter it to get the discount?

Taking advantage of one of our super specials is easy as pie! Follow these steps to redeem your Promotion or Discount Code:
  1. In the Shopping Cart page enter the code exactly as it appears, in the box under "Promo Code"
  2. Codes are case sensitive.
  3. Click "Apply."

You'll know straight away if your discount qualifies because it will be displayed in the payment summary.
Please note that only one Promotional Discount code per order will be accepted.




Shipping & Tracking

When will my order arrive?

Shipping time will depend on the method chosen plus up to one business day for order processing. If you need a specific delivery date, please do not hesitate to contact the office on 800-852-5288.
Please note:
  • Orders are shipped on business days only. Business days are Monday-Friday, excluding US federal holidays.
  • The total shipping costs for your order are calculated by order weight, delivery method and where it is being shipped to.
  • You will not be charged for any item until it is shipped to you.
  • Please contact us via e-mail or call our Customer Service Department at 1-800-852-5288 if you have any questions
When can I track my order?

At our warehouse, tracking numbers are assigned to packages almost immediately and emailed to you along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed online will be shipped via UPS or USPS. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).


How can I check where my order is?

The status of your order is easy to find.

  • Check your e-mail. You will receive e-mails keeping you up-to-date about the status of your order.
  •  Contact us via e-mail or call our Customer Service Department at 1-800-852-5288 if you still have questions about your order.
How much is international shipping? How much are duties, tariffs and brokerage fees?
Any order shipped to a destination outside of the United States may be subject to import taxes or duties. As the recipient, you are the importer and must comply with all applicable laws and regulations.
Each country has different rules, regulations and duties so there is no one answer. If you would like for your order to be shipped to somewhere that is different from one of our 3 warehouses worldwide, please contact our office directly to get a more accurate quote.
We charge only the merchandise and shipping charges to your credit card/payment method. Import taxes and duties are collected by the international carrier upon delivery.



RETURNS 

How can I return or exchange and item?

If would like to return or exchange any items purchased from this site, contact us via e-mail or call our Customer Service Department at 1-800-852-5288 to get your Return Authorization number (RA#).

Customers must pay return shipping charges.  We recommend that you insure your package for its value.

If you're returning an item to us, please make sure that you include your contact information in the package - trust us, it makes it mighty hard to find if you forget! On the original packing slip that was sent with your order, write your full name, the return address, daytime telephone number and/or email address along with the RA# you were given when you contacted Customer Service.  A brief explanation of the reason for the return and what outcome you are looking for - refund, replace or repair - is also handy. Please send returns and exchanges to:

Kakadu Traders Australia Inc
Attn: Returns Department 
17217 NW 61st Ave
Ridgefield, WA 98642

 

Please note: If you want to return an item purchased from a Kakadu dealer or another website selling Kakadu product you will have to contact them directly. We only refund the purchase price of items purchased directly from our website.


I got my order but an item is damaged/defective what do I do?

It doesn't happen very often but if you receive a damaged or defective item, contact us via e-mail or call our Customer Service Department at 1-800-852-5288 at once. Have your order number and item number from your original confirmation e-mail that we sent you ready so we can do our best to replace the item promptly. We will issue you with a Return Authorization number (RA#) or you to include when you ship the package to us.

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KAKADU ORIGINS

Richard and his wife Catherine Whillas first constructed their own oilskin cloth using a 'wringer mangler' and a combination of oils and waxes found on the local land. Known for its functionality and durability, this cloth was ideal to protect their family and wharf equipment against the harsh artic winds as they manned the Cappe Jaffa lighthouse.

Eventually parts of the family would go onto manufacture outerwear garments and hats for Australians and later, as word spread, worldwide. It was during this time that "Kakadu Traders Australia" would become a brand, synonymous with quality, comfort, and durability.

50 years on and still under the watchful eyes of the Whillas family, Kakadu Traders Australia supplies tough, reliable products worldwide. Strong canvas, refined oils & waxes and rugged cowhide are amongst the raw materials that give our products the guts to get the job done time & time again.