Returns & Exchanges

All products may be exchanged or returned within 60 days of purchase. 

First exchange is free (send back to the address below and we will send out the exchange freight free).


To pre-purchase a return label for a $12 flat fee follow this link:

Exchange Procedure

Please include the following: 

Your refund can only be issued back to the original method of payment, whether that be via Credit Card, Transfer or PayPal. 
Refunds cannot be transferred onto any other card/ bank account. 

Note: Kakadu Traders Australia does not take responsibility of returns lost in transit. Please keep a copy of the tracking number for security.



The products we offer are of the highest quality and packed with care. We are confident that you'll be satisfied with every item you purchase at

However, if for any reason you are not satisfied with your purchase, you may return it for a full refund of the purchase price less shipping.

Follow these steps to receive a full refund for the purchase price:

Mail by Australia Post to:
Kakadu Traders Australia
ATTN: Returns Department 
PO Box 142
Belfield, NSW 2191

Your refund will be processed upon receipt of the item and according to your original payment method. Credit Card charges will be credited to the original Credit Card and PayPal payments will be refunded by PayPal Refund Payment.

Please note that any returns received without a note will be charged a 25% restocking fee.


Faulty Products

If your product is faulty, please outline the details of the faulty with clear photograph of the products attached and email to: 
We will then assess your situation and provide you with a return postage label.


Returns & Exchange for International Customers

We do not offer free exchanges for purchased outside of Australia. Unwanted items purchased online should be returned to our Australian online store.

Return postage is the responsibility of the customer. If you placed your order through PAYPAL you might be eligible to get a refund through PAYPAL for the return shipping costs via this link  PayPal Returns Refund  We will refund the product purchase price.

Faulty Items:

If your item/s are faulty or not as ordered, please contact our customer service team. We will be happy to organise the return of your item at no additional cost.


Unless items are faulty or not as described, we will not accept returns on the following;

Exchange for Alternative Items:

For exchanges for change of mind items purchased outside of Australia please contact customer service. Please note that any postage incurred is the responsibility of the customer.


Size Guide



On average, women should order one size smaller for unisex sized garments (if you size to a 3XL in women's, order a XXL for unisex).


For women's clothing, order as sized below. 


Kakadu hats - or Mates as we often call them - come in all shapes and sizes so you're sure to find a Mate that suits you.   

But first things first, lets determine your correct size. Remember you want comfortably firm

Kakadu hats - how to measure your head